5 follow-up templates trades owners can copy in 30 seconds

Hi {first_name} — this is {company}. Just saw we missed your call. We can get you on the schedule for a {time_window} window. Does that still work for you?

SMS:
Hey {first_name} — got your message after hours. We triage calls 24/7 and can have someone call you back within 15 min. Reply YES and I'll lock in the slot.

Email subject: Got your message — we'll have an answer in 15 min
Hi {first_name},

Thanks for reaching out to {company} tonight. Even though the office is closed, our on-call team is on it.

Here's what happens next:
  1. We'll text you within 15 minutes to confirm what you need
  2. If it's an emergency, we'll dispatch tonight
  3. Otherwise, we'll get you booked for the earliest open window tomorrow

Reply directly to this email or text back — either works.

— The {company} on-call team

Subject: Your {service} estimate — next steps

Hi {first_name},

Thanks for letting us into the home yesterday. Quick recap on what we quoted:

  • Job: {job_description}
  • Total: ${quote_amount}
  • Slot held: {held_until_date}

That slot is held until {held_until_date} — after that we open it back up to the next caller.

To book: tap below and pick the time that works.

  → [Book my slot]({calendar_link})

If anything's changed or you want to talk through the options, just reply to this email.

— {owner_name}, {company}

SMS:
Thanks for trusting {company} with your {service} today, {first_name}. If we earned 5 stars, a quick Google review means the world to a small crew like us: {google_link} — and thanks again!

Email subject: Quick favor? 30 seconds of your time
Hi {first_name},

Thanks for letting us handle your {service} today. Hope everything's running smoothly.

If we did right by you, a quick Google review would mean the world — it takes about 30 seconds and it helps a local crew like us more than you know.

  → [Leave a Google review]({google_link})

If anything's off, just hit reply and we'll make it right.

— {owner_name}, {company}

Email subject: You're booked — {job_date} at {time_window}

Hi {first_name},

You're locked in. Here's the rundown:

  • Job: {service}
  • Date / time: {job_date}, {time_window}
  • Who's coming: {tech_name}
  • Address on file: {service_address}

Before we arrive:
  • {prep_note_1}
  • {prep_note_2}
  • We'll text 30 min before we pull up

Need to reschedule? Just reply — no fee if you give us 24 hours.

— {company}

SMS (sent 24h before):
Reminder: {company} is swinging by tomorrow between {time_window}. Reply HELP if anything's changed and we'll sort it out.